Hiring: Application System Analyt (Help Desk/Support)

DEPARTMENT: Information Services

REPORTS TO: Process Development Manager

LOCATION:  Central Coast, California

CLASSIFICATION: Full-time, year-round

PURPOSE: To contribute to the Information Services team in assuring exceptional customer service and end-user support.

JOB SUMMARY: Responsibility for testing and support of custom applications. Work with Application Support team, Test Engineers, and clients to test and implement custom solutions. Provide support and training for clients of both custom developed and third-party applications.

JOB QUALIFICATIONS: Bachelor’s Degree in related field of study and 2-4 years of experience in the field or in a related area. Must be familiar with standard concepts, practices, and procedures for supporting business applications in a complex and dynamic operations environment. Knowledge of operating systems, Microsoft Office, Microsoft SharePoint, web-based applications, handheld RF devices and remote connectivity software a plus. Demonstrated strong verbal, written and presentation skills required; valid CA driver’s license, self-starter. Requires the ability to manage multiple projects. Travel and after-hours support required. Works independently or with minimal supervision.

RESPONSIBILITIES INCLUDE:

Support: Provide 2^nd level support to users on a variety of issues. Respond to telephone calls, e-mail and personnel requests for support. Utilize ticket tracking software to track and monitor problems to insure a timely resolution. Identify, research and resolve technical problems. Share in after business-hour response to requests for help.

Testing: Assist Test Engineer with testing of applications in development/stage environments. Assist with deployment of applications to production environment.

Documentation: Create and update support documents. Provide input into WIKI and knowledge base programs. Write end-user documentation.[1][1]

Contact:   christiexdean AT gmail.com

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